Buying and
Refunds Policy
Buying and Refunds Policy – LYBAH-TEX KRALJEVO
Welcome to the Buying and Refunds Policy page of PR LYBAH-TEX KRALJEVO. Our company is committed to providing high-quality products and a positive customer experience. This policy outlines the terms and procedures related to purchasing, order cancellation, product returns, refunds, complaints, and consumer rights in accordance with the laws of the Republic of Serbia.
1. Terms of Purchase
By placing an order on our website, you confirm that all provided information is accurate and that you are familiar with the characteristics, prices, and delivery terms of the selected products. All prices are displayed in Serbian dinars (RSD).
Note: LYBAH-TEX KRALJEVO is not a VAT-registered entity and does not charge value-added tax.
2. Order Cancellation
You may cancel your order before it has been shipped to your address. To cancel an order, please contact our customer support via email at info@lybah.rs or through the contact form on our website.
If the order has already been shipped, you may initiate a return after receiving the package.
3. Right to Return Products
If you are not satisfied with your purchase, you have the right to return the product within 14 days from the date of receipt, under the following conditions:
The product must be unused, undamaged, and in its original packaging.
The return shipping cost is covered by the customer, except in cases of our error (e.g., wrong or damaged item).
Product returns are accepted only with prior notice sent to info@lybah.rs.
4. Refunds
After receiving and inspecting the returned product, we will issue a refund within 14 business days.
In the case of a return and refund for an order paid with a payment card, LYBAH-TEX KRALJEVO is obligated to issue the refund exclusively through the same payment method (VISA, MasterCard, Maestro, Amex, or Dina). This means that the refund will be processed by the bank, at the request of the seller, by reversing the original card transaction.
Refunds cannot be made in cash or through any method other than the card used for the original payment.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately after receiving the package and provide photos and a description of the issue.
In case of our mistake, we will cover all costs of return shipping and/or resending the correct item.
6. Non-Returnable Products
The following items are not eligible for return or refund, except in the case of a manufacturing defect:
Custom-made products
Items marked as final sale
7. Delivery and Costs
- Delivery times and product availability are clearly stated in each product description.
- Delivery is carried out by courier services within the territory of Serbia.
- Shipping costs are calculated during the checkout process and are clearly shown before payment.
8. Consumer Rights
In accordance with the Consumer Protection Law of the Republic of Serbia, customers have the right to:
Clear and accurate product information before purchase
File complaints and return defective products within 14 days
Access out-of-court mechanisms for resolving consumer disputes
9. Currency Conversion Statement
All payments will be effected in the local currency of the Republic of Serbia – dinar (RSD). Prices displayed in other currencies are for informational purposes only and are based on the middle exchange rate of the National Bank of Serbia.
The amount charged to your credit card will be converted into your local currency according to the exchange rates of credit card associations.
As a result of this conversion, there may be a slight difference compared to the original price displayed on our website.
10. Contact
For any additional information, questions, or assistance related to your order, please contact us via email at info@lybah.rs or through the contact form on our website.
Politika kupovine i povraćaja sredstava – LYBAH-TEX KRALJEVO
Dobrodošli na stranicu Politike kupovine i povraćaja sredstava PR LYBAH-TEX KRALJEVO. Naša kompanija je posvećena pružanju kvalitetnih proizvoda i pozitivnog korisničkog iskustva. Ova politika opisuje pravila i procedure koje se odnose na kupovinu, otkazivanje porudžbina, povraćaj robe i sredstava, reklamacije i prava potrošača u skladu sa zakonima Republike Srbije.
1. Uslovi Kupovine
Kupovinom na našem sajtu potvrđujete da su svi uneti podaci tačni i da ste upoznati sa karakteristikama naručenih proizvoda, njihovim cenama i uslovima isporuke. Sve cene su izražene u dinarima (RSD).
Napomena: LYBAH-TEX KRALJEVO nije u sistemu PDV-a i ne obračunava porez na dodatu vrednost.
2. Otkazivanje Narudžbine
Narudžbinu možete otkazati pre nego što bude poslata na vašu adresu. Otkazivanje je moguće kontaktiranjem korisničke podrške putem mejla: info@lybah.rs ili putem kontakt forme na sajtu.
Ukoliko je narudžbina već poslata, možete pokrenuti proceduru povrata po prijemu pošiljke.
3. Pravo na povraćaj proizvoda
Ukoliko niste zadovoljni kupljenim proizvodom, imate pravo da ga vratite u roku od 14 dana od dana prijema pošiljke, pod sledećim uslovima:
Proizvod mora biti nekorišćen, neoštećen i u originalnom pakovanju.
Trošak povratne dostave snosi kupac, osim u slučaju greške sa naše strane (npr. pogrešan ili oštećen artikal).
Povrat robe je moguć samo uz prethodnu najavu putem info@lybah.rs.
4. Povraćaj sredstava
Nakon prijema i pregleda vraćenog proizvoda, izvršićemo povraćaj sredstava najkasnije u roku od 14 radnih dana.
U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, LYBAH-TEX KRALJEVO je u obavezi da povraćaj vrši isključivo preko VISA, MasterCard, Maestro, Amex i Dina metoda plaćanja, što znači da će banka, na zahtev prodavca, obaviti povraćaj sredstava na račun korisnika kartice storniranjem originalne transakcije.
Povraćaj sredstava nije moguć u gotovini niti na drugi način osim putem kartice kojom je izvršeno plaćanje.
5. Oštećeni ili pogrešni proizvodi
Ukoliko ste primili oštećen ili neispravan proizvod, molimo vas da nas kontaktirate odmah po prijemu pošiljke, uz fotografije i opis problema.
U slučaju naše greške, pokrivamo sve troškove povrata i/ili ponovne dostave ispravnog proizvoda.
6. Proizvodi koji nisu podobni za povrat
Naredni artikli ne podležu povraćaju sredstava, osim u slučaju proizvodne greške:
Proizvodi izrađeni po narudžbini (custom made)
Artikli kupljeni na finalnoj rasprodaji
7. Isporuka i troškovi
Rok isporuke i dostupnost proizvoda su jasno navedeni u opisu proizvoda.
Dostava se vrši putem kurirske službe na teritoriji Srbije.
Troškovi dostave se obračunavaju tokom procesa kupovine i jasno su prikazani pre plaćanja.
8. Prava potrošača
U skladu sa Zakonom o zaštiti potrošača Republike Srbije, kupac ima pravo na:
Jasne i tačne informacije o proizvodima pre kupovine
Reklamaciju i povraćaj neispravnih proizvoda u roku od 14 dana
Pristup mehanizmima vansudskog rešavanja potrošačkih sporova
9. Izjava o konverziji valuta
Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne banke Srbije.
Iznos za koji će biti zadužena vaša platna kartica biće izražen u vašoj lokalnoj valuti kroz konverziju po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može biti poznat.
Kao rezultat ove konverzije, može doći do neznatnog odstupanja od originalne cene navedene na našem sajtu.
9. Kontakt
Za sve dodatne informacije, pitanja ili pomoć u vezi sa narudžbinom, možete nas kontaktirati putem email adrese info@lybah.rs ili putem kontakt forme na sajtu.
Contact |
Contact
For any questions regarding shipping or our products, get in touch with us via email or the contact form.